Privacy Policy
THE TRAUMA SOLUTION - PRIVACY POLICY
This Privacy Policy governs the manner in which The Trauma Solution collects, uses, maintains and discloses any information that is provided when users (each, a “User”) use this thetraumasolution.com.au website (“Site”).
The Trauma Solution is committed to ensuring that your privacy is protected and confidentiality of your personal details is maintained at all times. When we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that it will only be used in accordance with this Privacy Policy.
This online Privacy Policy applies only to information collected through this Site and not to information collected offline. All personal information collected offline is also treated with respect and professional confidentiality is maintained at all times.
Who We Are
The Trauma Solution is an Australian Family Partnership owned by Ingrid Weissmann and Malcolm Fowler.
The Trauma Solution can be contacted using the information below.
Contacting us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact:
Registered Name: The Trauma Solution
Contact Name: Ingrid Weissmann
Website: thetraumasolution.com.au
Contact Form: click here
ABN: 99 710 132 740
What personal data we collect and why we collect it
The Trauma Solution collects personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personal identification information, except that it may prevent you from engaging in certain site-related activities.
The Trauma Solution may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.
We only collect personal identification information for purposes which are directly related to our functions or activities under the Privacy Act 1988 (Privacy Act), Freedom of Information Act 1982 (FOI Act) or the Australian Information Commissioner Act 2010 (AIC Act), and only when it is necessary for, or directly related to, such purposes.
Information on the purposes for which we use the data collected can be found below and in the "What we do with the information we gather" section in this document.
The Trauma Solution may collect the information when using this Site in the following ways:
Contact forms
We do not store any data that is submitted through our contact, enquiry and opt-in forms on our Site. We use an external Email Marketing/ CRM service to store your data, and that also allows us to communicate with you on an ongoing basis. Please see the "Where we send your data" section below for more information about the external service used.
The personal identification information we will collect from these forms may include any combination of the following:
● Name
● Contact information including email address, shipping/billing address and phone number
● Financial information such as credit card information if placing an order
● Your server/IP address
● Demographic information such as state and postcode
Media
If you upload images to the Site (via our contact forms or when logged in), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Site can download and extract any location data from images on the Site.
Cookies
Our Site may use “cookies” to enhance User experience. Cookies are small files that are placed on your device (if you allow) which allow web applications to respond to you as an individual. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. Not accepting cookies may prevent you from taking full advantage of the Site.
Embedded content from other websites
Articles on this Site may include embedded content (e.g. videos, images, calendars, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. For this reason, the website in question is subject to its own policies. Please see the "Third Party Links" section below for additional information.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
The uses of embedded content from other websites that are used on this Site may include, but are not limited to:
● Video, Audio and other media from streaming services such as YouTube.
● Facebook social plugins.
● Images that are hosted on other websites.
Analytics
The Trauma Solution may collect non-personal identification information about you whenever you interact with our Site using the "Google Analytics" service. Non-personal identification information may include technical information about your means of connection to our Site, such as:
● The date and time of your visit to the Site. (When you got to our Site).
● The pages you accessed and documents downloaded. (What you’re interested in).
● The previous Site you have visited. (How you got to our Site).
● The type of browser, device and operating system you are using. (How you use our Site).
What we do with the information we gather
In addition to purposes mentioned above, any information The Trauma Solution collects may be used for the following purposes:
● Internal record keeping.
● To personalise your experience – Your information helps us to better respond to your individual needs both online and offline.
● To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive from you.
● To improve customer service, products and services – Your information helps us to more effectively respond to your customer service requests and support needs. From time to time, we may also use your information to contact you for market research purposes. If we do, there will always be an opt-out option included in our communication with you.
● To process transactions – The express purpose of delivering the purchased product or service requested.
● To keep in touch – Periodically send promotional emails about company news, products and service information, special offers or other information which we think you may find interesting or relevant according to your purchases using the information you have provided. An unsubscribe link is always provided in the footer of any direct marketing email we may send to you.
Who we share your data with
The Trauma Solution does not and will never share, sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Please see the "Where we send your data" section below for more information.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Please see the "Online Advertising We May Use" section below for more information. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect our or others’ rights, property, or safety.
What rights you have over your data
If you have completed a Contact Form on this Site, you can request to receive an exported file of the personal data we hold about you using the contact information on this page, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How long we retain your data
We will retain the data collected from you via this site indefinitely until you request that your information be erased or we no longer see a need to retain it. This is so we have the ability to follow-up with you if you contact us in the future.
Where we send your data
We send your information to our external Email Marketing/ CRM service "ActiveCampaign" to store your data, allowing us to communicate with you on an ongoing basis and provide the specific service to you.
If you have previously agreed to The Trauma Solution using your personal information for direct marketing purposes, you may change your mind at any time by simply clicking the unsubscribe link within the footer of any email that is sent to you using the ActiveCampaign service.
Australian Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Third Party Links
Our Site may contain links to other websites of interest (partners, suppliers, advertisers, sponsors, licensors and other third parties). Once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy.
Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. We recommend you look at the privacy policy applicable to the website in question.
In particular, please note that the booking calendar service we use is Calendly. We are satisfied with their security and privacy measures and responsible use of cookies. Please feel free to view their Privacy Policy yourself at: https://calendly.com/privacy
How we protect your data
The Trauma Solution is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information including the use of a secure server when sensitive/credit information is supplied. Sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology via our Payment gateway providers database, only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. We use the following methods to protect your data:
● Secure Socket Layer (SSL) technology.
● Trusted and proven Web Hosting Provider.
● Regular malware scans.
● Anti-spam protection on our contact forms.
● Security plugins on the website and hosting provider.
● Regular security audits and deletion of any evidence of suspicious activity.
What data breach procedures we have in place
In the uncommon event of a data breach on this Site, we will inform you where required and if your personal data is ever compromised. We in turn are notified of any breaches by our hosting provider and email marketing service and will pass that information onto you as required. Where required, we will also inform the appropriate authorities to this data breach.
Online Advertising We May Use
Although they are not currently in use, we may use Google AdWords Remarketing and/or Facebook Ads Remarketing to trigger display ads across the Internet. We will update this segment if we do.
Remarketing will display relevant ads tailored to you based on what parts of The Trauma Solution website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANY WAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. If you do not wish to participate in Google AdWords Remarketing, you can opt out by visiting your Google account's Ads Settings. If you do not wish to participate in Facebook Ad Remarketing, you can opt out by visiting your Facebook account's Ad Settings.
Changes to our Privacy Policy
The Trauma Solution has the discretion to update this Privacy Policy at any time. When we do, we will revise the "Last Modified" date below. We encourage you to periodically check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy and become aware of modifications.
This policy was last modified on 7th October 2022.
Your acceptance of this Privacy Policy
By using this Site, you signify your acceptance of this Site’s Privacy Policy and its Terms and Conditions of Use. If you do not agree to this Policy or the Terms and Conditions of Use, please do not use our Site. Your continued use of the Site following the posting of changes on the last modified date to this Privacy Policy, as above, will be deemed your acceptance of those changes.